If you have a product that you think has a manufacturer's defect, please make sure to take pictures of the article in question prior to contacting support.
Please note that we will not grant a refund, credit your account, or replace a Product unless: (1) The Product was damaged; or (2) The Product does not match the fulfillment information (e.g., the Product is the wrong size, color, or type, etc.) Read our full refund policy in our Terms of Use here: LINK